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Telekom_RomaniaCazul românului care a rămas fără serviciile de voce nelimitate de la Telekom a făcut deliciul internetului şi al reţelelor sociale. Într-un clip postat pe Youtube, cetăţeanul a postat înregistrarea unei convorbiri telefonice cu operatoarea în care aceasta îi spune că serviciile au fost suspendate pentru că a vorbit „mai mult de 24 de ore” în termen de 24 de ore!

Telekom a trimis o explicaţie în acest sens motivând acest fapt prin faptul că cetăţeanul respectiv a utilizat o aplicaţie care a permis efectuarea de apeluri simultane. Acestea, adunate, au depăşit 24 de ore înr-o singură zi.

Iată răspunsul Telekom pentru gândul.info

Bună ziua!

În urma înregistrării în ultima perioadă a unui trafic nefiresc de voce mobilă, Telekom Romania a implementat o serie de măsuri pentru a asigura accesul la servicii de telefonie mobilă pentru toţi clienţii săi, la parametri optimi. Printre măsurile implementate se numără identificarea şi restricţionarea unui număr de cartele preplătite si abonamente de pe care s-a efectuat zilnic un trafic de voce mobilă extrem de ridicat, în special prin folosirea funcţiilor de apel în aşteptare şi conferinţă, care a indicat o utilizare artificială a serviciilor de telefonie mobilă. 

Prin trafic nefiresc inţelegem un trafic semnificativ mai mare, de până la 80 de ori mai ridicat în unele cazuri, decât traficul mediu efectuat de clienţii care beneficiază de oferte similare. Astfel, în anumite situaţii, traficul a depăşit 24 de ore de convobiri efectuate într-un interval de 24 de ore, acest lucru fiind posibil prin utilizarea unor servicii care permit realizarea de apeluri simultane, prin intermediul funcţiilor de apel în aşteptare şi conferinţă.

Vă mulţumim!”

 

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  108. Patruscoiu spune:

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  109. sorin spune:

    Problema e ca NELIMITAT de fapt inseamna o limita foarte mare; tot se suspenda serviciile.
    Doar pe asta trebuia sa puna accentul vasilica din inregistrare.

    Sa vorbesti 25 ore in o singura zi e simplu: apel in asteptare, conferinta …etc. Oricine poate sa vorbeasca 25 ore pe zi.

    Probabil ca Telekom are ceva clauze scrise cu litere mici, care spun ca se suspenda serviciile in cazuri de acestea, de abuz.

    So…stirea e pt fani OTV & RTV. Mihai Calin, documenteza-te inainte de a scrie ceva, nu conteaza doar numarul de articole, ci si calitatea lor.

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